FAQs
Here are some of our frequently asked questions. Please contact us if your questions aren't answered on this page.
The Pop Art Process
How does the ordering process work?
How long does the process take?
How do I send you my photos?
Can I send you physical photographs?
What format does my photograph need to be?
Do I need to pay a deposit?
What if I don't like my proof?
How do I pay and do I have to pay online?
Do you deliver internationally?
View "The Process" in more detail >
The Design Process
Will you crop the background out?
Can I choose my own colours?
Can I speak to someone over the phone rather than email?
Can I have more than 1 subject in my portrait?
Can you match colours?
Canvas questions
How will you produce my canvas?
What materials will you use?
How do I hang my canvas?
How do I take care of my canvas?
Will my canvas fade in direct sunlight?
How will my canvas be sent?
How will my canvas arrive?
Terms & Conditions
Read our terms here
Read about copyright here
Read our privacy policy here
How does the ordering process work?
Upload a your photo via our quotation form and request your style. We'll email you back with a full quotation and we'll also let you know whether your image will work with your chosen style. Once you are happy to go ahead we ask for a £10 deposit, this covers the time it takes to create the proof and will be deducted off your final amount if you decide to go ahead. Once you pay your deposit we'll send you a proof with a couple of colour variations. At this point you can request any changes. Once you are happy with the final result you need to make your final payment and we'll send the artwork to print and production. The whole process takes roughly 5-7 working days. (Please speak to us if you need it sooner).
How long does the process take?
From the moment you agree on ordering your canvas the whole process will take 5-7 working days.
How do I send you my photos?
You need to upload your photograph via our quotation form. This is the best way to get your photos to us as this means we can also give you a full quote on your chosen style. If you have a very large photograph which is too big to upload then please send it to info@canvasfunk.co.uk. Also we are happy for you to send more than 1 photograph via email if you need to discuss which is best to create your pop art portrait.
Can I send you physical photos?
Yes! You don't need to have a digital photograph for this process to work. You will need to send us your actual photo in the post (please go to our contact page). Please make sure it's good quality with excellent lighting.
What format does my digital photo need to be in?
Please make sure your photo is in JPEG, TIFF or .psd.
Do I have to pay a deposit?
Yes. You need to pay a deposit of £10, this covers the cost of creating a proof and will be deducted off your final amount if you decide to go ahead. We will send you a link via email to pay for your deposit. You can pay by Credit/Debit card or paypal.
What if I don't like my proof?
We can make minor amends to features, colours and composition through the proofing processs. If you are still not happy with your proof you have no obligation to buy the full portrait. £10 is a small fee to cover the cost for the amount of work we have to put into creating the proof. Unfortunatelly we can't refund your £10 if you decide not to go ahead.
How do I pay and do I have to pay online?
You can pay by Credit/Debit card or by paypal via a link we will send you. You can also pay by bank transfer or you can pay with a cheque made payable to "Canvas Funk".
Do you deliver internationally?
Yes we do, just let us know what country you would like it to be delivered on the quote form and we'll be happy to send you a price.
Will you crop the background out of my photograph?
Yes, we always crop the background out unless you specifcally want elements of the background in your portrait.
Can I choose my own colours?
Yes. You can specify these in the Comments box on the quote form. Just let us know and we'll be happy to accommodate your request. If you're unsure of colours just let our digital artist choose for you.
Can I speak to someone over the phone rather than email?
Yes. Please contact us on 020 8769 4595 between 9 am and 6 pm.
Can I have more than 1 subject in my portrait?
Yes. You can have as many subjects as will fit within your requested size. Please note we charge £10 per extra subject.
Can you match colours?
Yes, just send us your requsted colour reference via email. Bear in mind that colour varies from monitor to monitor so what we're seeing on our monitor might be different than yours so there will always be minor discrepancies.
How will you produce my canvas?
Please visit our Print and Production page on a rundown of how your canvas is produced.
What materials will you use?
We use HP UV inks on artists grade 400 gsm canvas paper over Redwood Pine frames. These frames are knot free and come with tensions wedges in each corner so you can tighten your canvas whenever you wish to. Please visit the Print and Production page for more.
How do I hang my canvas?
Very easily. We don't feel the need to fit unecessary frame fittings which just makes your job harder trying to hang your portrait. All you have to do is put 1-2 nails in your wall and your canvas will sit comfortablly on the nails and will also hang flush against the wall.
How do I take care of my canvas?
If there is dust on your canvas, please brush it off gently with a duster. Never use cleaning fluids on your canvas. As with all works of art it's best to avoid exposing canvas prints to extreme humidities. Avoid hanging canvases in cellars or attics where the humidity may affect the wood. Over time the canvas might sag slightly, please adjust the tension wedges in the corner of the frame to tighten.
Will my canvas fade in sunlight?
Our canvases are printed with UV inks which will extend the life of your canvas. UV inks will prevent fading of your canvas for upto 90 years.
How will my canvas be sent?
Postage of your canvas is free to a UK mainline address. Your canvas will be sent via Parcelforce or DHL. Once your item has gone through print and production we will send your canvas on 24 hour delivery. An email will automatically be sent to you with a tracking number so you can track your parcel.
How will my canvas arrive?
Your canvas will arrive wrapped in bubble wrap and we package your canvas in double corrogated card for extra protection. If for some reason your canvas arrives damaged please contact us and we'll be happy to give you a replacement.
"Just a quick email to say how pleased we were with our doggy canvas of our black lab. So good it brought a tear to my husbands eye on Christmas morning.
Thank once again for your time and professional service from start to finish".
Sharron, Edinburgh
